Large shippers have long had dedicated logistics teams to price, book and track their freight. ShipStation Global, the AI-powered logistics platform for small and mid-sized shippers, today announced its AI-powered quote-to-order automation, which brings the tools of large shippers to small and medium-sized businesses. A team of AI agents turns customers’ inbound quote and booking requests into a priced, booked and documented less-than-truckload (LTL) shipment, all in a few minutes instead of hours.
ShipStation Global’s agents are in full production and have handled more than 340,000 customer requests and quotes, and created more than 100,000 bills of lading (BOLs) for LTL shipments since going live earlier this year.
Freight at the speed of email
For most small and mid-sized businesses, shipping freight still starts with an email and then a wait. If it was sent after business hours or over a weekend, it could wait until the next workday. ShipStation Global’s AI agents work around the clock, so a request sent at 9 p.m. on a Sunday gets an immediate quote based on that customer’s contracted rates instead of waiting until the next morning. And throughout the process, freight specialists are available to answer customer questions.
“Our AI-powered platform has increased the speed at which all the businesses we work with can now operate,” said Joel Clum, Chief Operating Officer of ShipStation Global. “A manufacturer moving a handful or hundreds of freight shipments a week can now get instant support to quote, book and dispatch a shipment to get their freight moving, showing up that same day. And our customers are getting this level of service at scale across our business. This isn’t a pilot, this is how customers of ShipStation Global ship with us today.”
A team of AI agents, not a single bot
Rather than building a single bot for a single task, ShipStation Global built a chain of specialized AI agents that work like a coordinated team, each handing its finished work to the next. First, every incoming request is read and routed to the right place in less than 3 minutes, down from roughly 3 hours. The second builds and sends the quote. The third reads the customer’s reply, books the carrier, issues the bill of lading and schedules the shipment for pickup.
What sets the system apart is context. Before acting, each agent checks the customer’s account, contracted pricing, carrier preferences and special instructions, such as delivery restrictions or approval rules. If a request is incomplete, unusual, or needs a decision, the agents hand it to an experienced freight specialist with all the details attached. The specialist’s actions teach the system for the next time. The agents run on ShipStation Global’s single, governed data foundation and moved to hands-off operation only after meeting strict accuracy standards.
How customers run leaner, more profitable operations
- Faster decisions. Quotes arrive in minutes instead of hours, so customers can commit to delivery dates while their own buyers are still on the phone.
- Product moves sooner. Requests can be priced, booked and picked up the same day. Faster shipping means faster delivery to their customers and a shorter wait to get paid.
- Lower freight spend. Every quote uses the customer’s own contracted rates and presents available carriers, so customers can choose the best option for their needs.
- Less time on logistics. No portal to log into and no forms to fill out. A one-line reply books the shipment so teams can spend their time on sales, production and service.
- Fewer costly mistakes. Agents apply each account’s rules and special instructions on every shipment, which reduces the errors that lead to delays and billing corrections.
- Expert help when it counts. Complex shipments still go to experienced freight specialists, who now have the full context and more time for each customer.
ShipStation Global currently deploys its quote-to-order automation through its Worldwide Express, GlobalTranz and Unishippers brands.
About ShipStation Global
ShipStation Global is the leading AI-powered logistics platform for small and mid-sized shippers. We power millions of businesses and billions of shipments annually — giving growing companies the scale, technology, and expert support they need to use logistics as a competitive advantage. We operate a portfolio of trusted brands across shipping, freight, and fulfillment, with a commitment to building the most comprehensive end-to-end logistics platform in the market. Because when logistics works, businesses win. ShipStation Global brands include ShipStation, Stamps.com, Worldwide Express, GlobalTranz, Metapack, Packlink, Unishippers, JEAR Logistics, and BLX Logistics. Learn more at www.shipstationglobal.com.
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